Updated in April 2026.

This privacy policy applies to Melogram.co.uk.

The data we collect.

When you use Melogram, we collect the following data.

Information you provide:

• Recipient name
• Occasion
• Your story or message
• Your email address

Technical information:

• IP address
• Browser type
• Device information

This information is necessary to provide and maintain the service.

Why we need it.

We use your data to:

• Generate your personalised song ("Melogram")
• Deliver your Melogram to you
• Provide customer support
• Maintain and secure the service

We do not sell your data and do not use your story for marketing or unrelated purposes.

The legal basis for processing.

We process your data under the following legal bases:

• Contract – to create and deliver your Melogram
• Legitimate interests – to operate, secure, and improve our service

How your data is used in song creation.

Your story and inputs are:

• Processed automatically to generate your song
• Stored temporarily in our database
• Not routinely reviewed manually, except where needed for customer support, troubleshooting, legal compliance, or security
• Not reused or repurposed by Melogram for marketing or unrelated purposes

They are used only for the purpose of creating your Melogram.

How long we keep your data.

We retain your data for 30 days from the time of creation so you can access your Melogram.

After this period:

• Your data is automatically deleted

We may retain limited information for longer where necessary for security, legal obligations, or resolving disputes.

You can request earlier deletion at any time.

Who helps us run Melogram.

We use trusted third-party providers to operate Melogram, including:

• Supabase (database and storage)
• AI service providers for lyrics and music generation, such as OpenAI and music generation APIs

We share your data with these providers only as needed to provide the service. They process data under their own terms and policies and, where applicable, on our behalf.

Payment processing, when implemented, will be handled by providers such as:

• Stripe
• PayPal

These payment providers act as independent data controllers for payment data.

When data may leave the UK.

Some of our service providers may process data outside the UK.

Where this happens, we ensure appropriate safeguards are in place, such as:

• UK adequacy regulations
• Standard contractual clauses or equivalent safeguards

How we use cookies.

We use:

• Essential cookies – required for core functionality, such as processing your order
• Analytics cookies (if enabled) – to understand how users interact with the site

Where required, we will request your consent before using non-essential cookies, in line with Privacy and Electronic Communications Regulations.

Your rights under UK law.

Under UK data protection law, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Restrict processing
• Object to processing
• Request transfer of your data (data portability)

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

To exercise your rights, contact hello@melogram.co.uk. We will respond within 30 days.

How we handle children’s data.

Melogram is intended for a general audience.

We do not knowingly collect personal data from children under 13. If you believe a child has provided us with personal data, please contact us and we will delete it.

Who can see your content.

Melograms are created for private use.

We do not make user content publicly available. If you choose to share your Melogram with others, this is done at your own discretion.

How we protect your data.

We take appropriate technical and organisational measures to protect your data, including secure storage and access controls.

When this policy changes.

We may update this privacy policy from time to time.

The latest version will always be available on our website, with the updated date shown above.

Questions? Get in touch.

If you have any questions about this policy or your data, contact hello@melogram.co.uk.